Encara Support

For help with Encara, purchases, restoring access, widgets or anything else, email:

Purchases

Encara is unlocked with Encara Annual, a yearly subscription handled entirely by Apple through the App Store. We never see your payment details. If you bought Encara before version 1.1, your purchase still unlocks it — no subscription needed.

To cancel or change your subscription: iPhone Settings → [your name] → Subscriptions, or Encara → Settings → Purchase → Manage Subscription.

If Encara doesn’t recognise your purchase — for example after reinstalling or on a new iPhone — make sure you’re signed in with the same Apple Account, then tap Restore Purchases on the purchase screen or in Settings → Purchase.

Refunds are handled by Apple: reportaproblem.apple.com (opens in a new tab).

Widgets

Encara’s Lock Screen widget requires iOS 17 or later. To add it:

1. Touch and hold your Lock Screen.
2. Tap Customize, then choose Lock Screen.
3. Tap the widget area below the clock.
4. Choose Encara, then tap Done.

Encara can’t add the widget for you — iOS only lets you add widgets yourself. You can also find these steps in Encara under Settings → Widget.

Privacy

Encara has no accounts or ads, and the lines you write stay on your device. Usage analytics are off unless you choose to share them; you can change this at any time in Settings → Privacy → Usage Analytics. Read the full Privacy Policy.